FAQ

The quality of Thai fabrics and tailoring is well known world wide. We operate out of Chiang Mai in the North of Thailand, which has long been a center of fabric design and manufacturing. There we employ several expert tailors and seamstresses who work out of their own boutique studios. They offer us original designs and can custom make your gown to precisely fit your measurements. Given the relatively low cost of excellent fabrics and expert labor in Thailand, we are able offer you the highest quality gowns at very reasonable prices.

All orders will ship from Chiangmai, Thailand upon receipt of your payment. For most designs, we can complete and ship your order within ten business days. As noted in our catalog, some of our more complex designs may require 15 to 20 business days to fulfill. We will provide you with a delivery estimate shortly after you complete your order. We will also send you email confirmation when your order ships out. From that point, it usually takes four to seven business days for Fedex to deliver the gown to your door. We do offer rush production for an extra fee.

You can change your shipping address at anytime prior to the order being shipped by us. All you need to do is inform us of the new address via email at info@daisybrides.com.

Please place your order as far as in advance of your wedding date as possible, ideally six weeks prior or more, though we can work with shorter lead times.

Each of our gowns is custom fit to a customer's measurements. It will fit no other customer. Therefore, we have to maintain a strict return policy. We ask that you place your order carefully, as an order cannot be cancelled or changed after 24 hours from purchase. Please be sure of the style, size, and other specifications before submitting your order. We do not accept exchanges or refunds. If you have any problems with your order, please contact us at info@daisybrides.com so that we can work with you to resolve the issue. We understand how important your wedding day is to you and will strive to provide you with a gown that meets and exceeds your expectations.

Our Measurement Info page gives detailed advice on how to take and submit all required body measurements. We ask for 17 measurements in total to ensure that your gown precisely fits your body.

We will notify our customers by email at various stages throughout the order process. We suggest referring to these emails first regarding the status of your order. If you need additional information, please contact us at info@daisybrides.com .

All gowns are custom made from all new fabrics. We do not offer resale or used items.

 Sorry, we don't offer alterations. We can't given our distance from you. However, so long as you provide us with accurate measurements, your gown is unlikely to need altering. Should your gown require slight alterations, we suggest that you contact a professional seamstress/tailor in your area with expertise in bridal and formal gowns.